Terms of Service

These Terms of Service (“Terms”) govern access to and use of the SpaOne POS platform, websites, applications, and related services (collectively, the “Service”) operated by TATT VENTURES, LLC dba SpaOne POS (“Company,” “we,” “us,” or “SpaOne”).

By creating an account, clicking to accept, signing an order form, or using the Service, you agree to these Terms on behalf of the business identified on the account (“Salon Customer” or “you”). If you do not agree, do not use the Service. An order form or written service agreement may contain additional terms. If it conflicts with these Terms, the signed order form or service agreement controls only for that conflict.

You must be at least 18 years old and have authority to bind the Salon Customer to these Terms. The Service is offered for business use, not personal, family, or household use. You are responsible for all account users and for ensuring they comply with these Terms.

SpaOne POS provides salon and spa point-of-sale software including:

• Appointment and ticket management
• Customer records and loyalty tracking
• SMS appointment reminders and marketing
• Staff and payroll reporting
• Multi-location management

Features and availability may differ by plan, location, hardware, payment setup, or third-party provider. SpaOne may modify the Service to maintain, secure, or improve it, provided we do not materially reduce the core functionality of a paid subscription during its then-current billing period without notice where reasonably practicable.

Program Name: SpaOne POS Messaging

SpaOne POS provides SMS (text message) functionality that enables salon and spa businesses (“Salon Customers”) to send messages to their clients. This section describes the SMS program and applies to both end recipients (salon clients) and Salon Customers operating the platform.

4.1 SMS Consent & Data Privacy

Phone numbers collected as part of the SMS consent process will not be shared with third parties for marketing purposes. Phone numbers and SMS opt-in/opt-out consent are used solely to send the messages described in this section. Phone numbers are shared with Twilio Inc., our SMS delivery provider, solely for the purpose of message delivery. See our Privacy Policy for full details.

4.2 Message Types

End recipients who have opted in may receive the following types of messages from a Salon Customer using SpaOne POS:

• Appointment confirmations and reminders
• Digital receipts
• Review and feedback requests
• Birthday promotions and special offers
• Marketing campaigns and promotional announcements

Example message: “Hello, this is a friendly reminder of your upcoming appointment on [date] at [time]. Reply STOP to opt out of SMS messages at any time.”

4.3 Message Frequency

Message frequency may vary depending on the type of communication and the Salon Customer's campaign settings. Transactional messages (confirmations, reminders, receipts) are sent as triggered by salon activity. Promotional messages are limited to campaigns configured by the Salon Customer. You may receive up to 2 SMS messages per week related to your appointments or account status; promotional message frequency varies by salon.

4.4 Opt-In

End recipients opt in to receive SMS messages through one or more of the following methods:

• Checking an SMS consent checkbox while submitting an online booking form on the salon's website
• Checking an SMS consent checkbox at the salon's in-person check-in kiosk (digital tablet)
• Texting STARTto a participating salon's number to re-subscribe after opting out

Consent is recorded per individual customer and is honored across all message types. If you do not wish to receive SMS messages, you may choose not to check the SMS consent box on any form.

4.5 Opt-Out

End recipients may opt out of SMS messages at any time by replying STOP to any message. Opt-out is processed immediately and automatically by the platform. After opting out, the recipient will receive a single confirmation message and no further messages will be sent. You may also contact the salon directly to request removal from their messaging list.

4.6 Help

For help, recipients may reply HELP to any message, or contact the salon directly. End recipients with questions about the SpaOne POS platform itself may contact us at info@spaonepos.com or visit https://www.spaonepos.com.

4.7 Costs & Carrier Disclaimer

Message and data rates may applybased on the recipient's mobile carrier plan. These fees may vary for domestic or international messages. Neither TATT VENTURES, LLC nor the Salon Customer is responsible for any carrier charges related to SMS messages. Carriers (including T-Mobile, AT&T, Verizon, and other major US carriers) are not liable for delayed or undelivered messages. SMS delivery is subject to carrier availability and is not guaranteed.

4.8 Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt out at any time by texting STOP.
• For assistance, text HELP or visit our Privacy Policy and Terms of Service pages.
• Message frequency may vary.

4.9 Eligibility

End recipients must be at least 18 years old, or have parental/guardian consent, to opt in to receive SMS messages.

4.10 Salon Customer Responsibilities

By enabling SMS features in SpaOne POS, you (“Salon Customer”) agree to:

• Obtain proper consent from your clients before sending SMS messages
• Honor all STOP requests immediately — the platform handles this automatically
• Comply with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, CTIA messaging principles, and all applicable laws
• Not use SMS features to send spam, illegal content, or messages unrelated to your salon business
• Not send messages containing prohibited content (SHAFT — Sex, Hate, Alcohol, Firearms, Tobacco — or content related to cannabis, lending, or gambling without proper registration)
• Register your business for A2P 10DLC as required by US carriers if applicable
• Maintain accurate records of customer consent

TATT VENTURES, LLC is not liable for SMS messages sent by Salon Customers through the platform. Each Salon Customer is solely responsible for their own compliance with applicable laws.

• You are responsible for maintaining the confidentiality of your login credentials
• You must notify us immediately of any unauthorized access at support@spaonepos.com
• You are responsible for account activity performed through your credentials and for assigning access appropriate to each user
• You must provide accurate account information and keep it current
• We may suspend access when reasonably necessary to address suspected fraud, unlawful activity, security risk, nonpayment, or a material violation of these Terms

• Subscription fees are billed monthly or annually as selected at signup
• Subscriptions renew for the selected billing period until canceled in accordance with these Terms or the applicable order form
• Fees are non-refundable and non-creditable except as required by law or expressly stated in a signed agreement
• We may modify subscription pricing upon at least 30 days' notice; updated pricing applies no earlier than the next renewal after the notice period
• Failure to pay may result in service suspension
• You are responsible for applicable sales, use, excise, and similar taxes, excluding taxes based on SpaOne's net income
• Payment processing is provided under separate processor terms. You are responsible for transaction disputes, refunds, chargebacks, processor fees, and compliance obligations associated with your merchant account

You are responsible for your salon's business operations and for complying with laws that apply to your customers, workers, services, marketing, payments, taxes, records, and locations. You must obtain all permissions and consents needed for data you enter into the Service.

You agree not to:

• Use SpaOne POS for any unlawful purpose
• Send unsolicited or spam SMS messages
• Reverse engineer or copy any part of the platform
• Share account access with unauthorized third parties
• Upload malicious code or attempt to bypass access controls or usage limits
• Use the Service to violate privacy, publicity, intellectual property, employment, payment, consumer-protection, or other rights
• Use the platform in any way that could damage, disable, or impair our servers

SpaOne provides recordkeeping, calculation, reporting, export, and decision-support tools. SpaOne is not a payroll processor, employer, professional employer organization, accountant, tax preparer, law firm, or financial adviser unless a separate signed agreement expressly states otherwise.

• You are solely responsible for configuring compensation rules, reviewing calculations, approving payroll, classifying workers, paying workers, withholding and remitting taxes, filing required forms, and complying with wage-and-hour and employment laws
• Reports and exports may contain errors if account settings, rates, time records, tickets, tips, adjustments, or source data are incomplete or inaccurate; you must review them before use
• AI-assisted drafts, summaries, and responses may be incomplete or inaccurate. They are suggestions only and must be reviewed and approved by an authorized user before reliance or publication
• SpaOne does not guarantee any revenue, profit, staffing, customer retention, review, tax, legal, or business outcome

• You retain ownership of your business data and customer records
• You grant SpaOne a non-exclusive license to host, process, transmit, display, and otherwise use that data as reasonably necessary to provide, maintain, support, secure, and improve the Service
• You represent that you have the right to provide the data and instructions submitted through your account and that doing so does not violate applicable law or third-party rights
• You are responsible for notices, consents, requests, retention rules, and other obligations arising from your collection and use of customer and worker data
• You should maintain copies of records that your business is legally or operationally required to retain. Upon cancellation, you may request an available data export within 30 days; export formats and included fields depend on the Service's then-current capabilities

The Service may interoperate with payment processors, messaging carriers, hardware, internet providers, and other third-party products or services. Those offerings are governed by their own terms and are outside SpaOne's control. To the maximum extent permitted by law, SpaOne is not responsible for third-party acts, omissions, outages, changes, fees, data practices, compatibility, or performance. Hardware warranties, if any, are provided under the applicable manufacturer or seller warranty unless SpaOne expressly provides a separate written warranty.

SpaOne and its licensors own the Service, software, designs, documentation, trademarks, and related intellectual property. Subject to payment and compliance with these Terms, you receive a limited, non-exclusive, non-transferable, non-sublicensable right to use the Service internally during your subscription.

If you provide suggestions or feedback, you grant SpaOne a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or compensation, provided SpaOne does not publicly identify you as the source without permission.

Either party may terminate a month-to-month subscription by providing notice before the next renewal, subject to any different commitment in an order form. Annual and other committed subscriptions continue through their committed term unless terminated for uncured material breach or as otherwise stated in the applicable agreement.

SpaOne may suspend or terminate access immediately when reasonably necessary to prevent harm, address unlawful activity or a security risk, comply with law or a provider requirement, or respond to nonpayment or material breach. When practicable, SpaOne will provide notice and an opportunity to cure. Upon termination, access ceases and outstanding amounts remain due.

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless SpaOne and its owners, affiliates, officers, employees, contractors, and suppliers from third-party claims, damages, liabilities, judgments, penalties, fines, costs, and reasonable attorneys' fees arising from or related to: your data, services, or business operations; your users' acts or omissions; your compensation, payroll, tax, employment, privacy, marketing, messaging, payment, refund, or chargeback practices; your violation of these Terms or applicable law; or your infringement or violation of third-party rights. SpaOne will provide reasonable notice of a covered claim and may participate in its defense. You may not settle a claim in a manner that admits fault by or imposes obligations on SpaOne without SpaOne's written consent.

SpaOne is not responsible for delay or failure caused by events beyond its reasonable control, including natural disasters, fire, utility or internet failure, labor disruption, war, terrorism, civil unrest, government action, epidemic, cyberattack, carrier or cloud-provider outage, payment-network disruption, or third-party service failure.

Before filing a claim, the complaining party must send written notice describing the dispute and requested resolution. The parties will attempt in good faith to resolve the dispute for at least 30 days, unless immediate injunctive relief is reasonably necessary.

These Terms are governed by California law, without regard to conflict-of-law rules. Subject to applicable law, the state and federal courts located in Orange County, California have exclusive jurisdiction over disputes arising from the Service or these Terms, and each party consents to personal jurisdiction and venue there.

We may update these Terms with 30 days notice to business customers via email. Continued use of SpaOne POS constitutes acceptance of updated Terms.

These Terms, the Privacy Policy, and any applicable signed order form or service agreement constitute the entire agreement concerning the Service and supersede prior discussions on that subject. If a provision is unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain effective.

Failure to enforce a provision is not a waiver. You may not assign these Terms without SpaOne's written consent; SpaOne may assign them in connection with a merger, acquisition, financing, reorganization, or sale of assets. The parties are independent contractors, and these Terms do not create a partnership, franchise, fiduciary, employment, or agency relationship. Provisions that by their nature should survive termination—including payment obligations, intellectual property, disclaimers, liability limits, indemnification, disputes, and this section—will survive.