Terms of Service

These Terms of Service (“Terms”) govern your use of the SpaOne POS platform (“Service”) operated by TATT VENTURES, LLC (“Company,” “we,” “us”). By accessing or using SpaOne POS, you agree to these Terms.

You must be at least 18 years old and authorized to enter contracts on behalf of your business to use SpaOne POS.

SpaOne POS provides salon and spa point-of-sale software including:

• Appointment and ticket management
• Customer records and loyalty tracking
• SMS appointment reminders and marketing
• Staff and payroll reporting
• Multi-location management

Program Name: SpaOne POS Messaging

SpaOne POS provides SMS (text message) functionality that enables salon and spa businesses (“Salon Customers”) to send messages to their clients. This section describes the SMS program and applies to both end recipients (salon clients) and Salon Customers operating the platform.

4.1 SMS Consent & Data Privacy

Phone numbers collected as part of the SMS consent process will not be shared with third parties for marketing purposes. Phone numbers and SMS opt-in/opt-out consent are used solely to send the messages described in this section. Phone numbers are shared with Twilio Inc., our SMS delivery provider, solely for the purpose of message delivery. See our Privacy Policy for full details.

4.2 Message Types

End recipients who have opted in may receive the following types of messages from a Salon Customer using SpaOne POS:

• Appointment confirmations and reminders
• Digital receipts
• Review and feedback requests
• Birthday promotions and special offers
• Marketing campaigns and promotional announcements

Example message: “Hello, this is a friendly reminder of your upcoming appointment on [date] at [time]. Reply STOP to opt out of SMS messages at any time.”

4.3 Message Frequency

Message frequency may vary depending on the type of communication and the Salon Customer's campaign settings. Transactional messages (confirmations, reminders, receipts) are sent as triggered by salon activity. Promotional messages are limited to campaigns configured by the Salon Customer. You may receive up to 2 SMS messages per week related to your appointments or account status; promotional message frequency varies by salon.

4.4 Opt-In

End recipients opt in to receive SMS messages through one or more of the following methods:

• Checking an SMS consent checkbox while submitting an online booking form on the salon's website
• Checking an SMS consent checkbox at the salon's in-person check-in kiosk (digital tablet)
• Texting STARTto a participating salon's number to re-subscribe after opting out

Consent is recorded per individual customer and is honored across all message types. If you do not wish to receive SMS messages, you may choose not to check the SMS consent box on any form.

4.5 Opt-Out

End recipients may opt out of SMS messages at any time by replying STOP to any message. Opt-out is processed immediately and automatically by the platform. After opting out, the recipient will receive a single confirmation message and no further messages will be sent. You may also contact the salon directly to request removal from their messaging list.

4.6 Help

For help, recipients may reply HELP to any message, or contact the salon directly. End recipients with questions about the SpaOne POS platform itself may contact us at info@spaonepos.com or visit https://www.spaonepos.com.

4.7 Costs & Carrier Disclaimer

Message and data rates may applybased on the recipient's mobile carrier plan. These fees may vary for domestic or international messages. Neither TATT VENTURES, LLC nor the Salon Customer is responsible for any carrier charges related to SMS messages. Carriers (including T-Mobile, AT&T, Verizon, and other major US carriers) are not liable for delayed or undelivered messages. SMS delivery is subject to carrier availability and is not guaranteed.

4.8 Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt out at any time by texting STOP.
• For assistance, text HELP or visit our Privacy Policy and Terms of Service pages.
• Message frequency may vary.

4.9 Eligibility

End recipients must be at least 18 years old, or have parental/guardian consent, to opt in to receive SMS messages.

4.10 Salon Customer Responsibilities

By enabling SMS features in SpaOne POS, you (“Salon Customer”) agree to:

• Obtain proper consent from your clients before sending SMS messages
• Honor all STOP requests immediately — the platform handles this automatically
• Comply with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, CTIA messaging principles, and all applicable laws
• Not use SMS features to send spam, illegal content, or messages unrelated to your salon business
• Not send messages containing prohibited content (SHAFT — Sex, Hate, Alcohol, Firearms, Tobacco — or content related to cannabis, lending, or gambling without proper registration)
• Register your business for A2P 10DLC as required by US carriers if applicable
• Maintain accurate records of customer consent

TATT VENTURES, LLC is not liable for SMS messages sent by Salon Customers through the platform. Each Salon Customer is solely responsible for their own compliance with applicable laws.

• You are responsible for maintaining the confidentiality of your login credentials
• You must notify us immediately of any unauthorized access at support@spaonepos.com
• We may suspend accounts that violate these Terms without notice

• Subscription fees are billed monthly or annually as selected at signup
• All fees are non-refundable except as required by law
• We reserve the right to modify pricing with 30 days notice
• Failure to pay may result in service suspension

You agree NOT to:

• Use SpaOne POS for any unlawful purpose
• Send unsolicited or spam SMS messages
• Reverse engineer or copy any part of the platform
• Share account access with unauthorized third parties
• Use the platform in any way that could damage, disable, or impair our servers

• You retain ownership of your business data and customer records
• You grant TATT VENTURES, LLC a license to use your data solely to operate and improve the Service
• Upon cancellation, you may request a data export within 30 days

All software, design, and content of SpaOne POS is owned by TATT VENTURES, LLC. You receive a limited, non-exclusive license to use the Service during your subscription.

The Service is provided “as is” without warranties of any kind. We do not guarantee uninterrupted or error-free service. SMS delivery is subject to carrier availability and is not guaranteed.

To the maximum extent permitted by law, TATT VENTURES, LLC shall not be liable for any indirect, incidental, special, or consequential damages. Our total liability shall not exceed the amount you paid us in the 3 months preceding the claim.

You agree to indemnify and hold TATT VENTURES, LLC harmless from any claims, damages, or expenses (including attorney fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights including TCPA violations related to your SMS campaigns.

Either party may terminate the subscription with 30 days written notice. We may terminate immediately for violations of these Terms. Upon termination, your access to the Service will cease.

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Disputes shall be resolved in the courts of Orange County, California.

We may update these Terms with 30 days notice to business customers via email. Continued use of SpaOne POS constitutes acceptance of updated Terms.